Passenger FAQ

Hail & Pay

• What is Hail & Pay?
• Who can use Hail & Pay?
• When and where can passengers use Hail & Pay?
• How do I know if I can use Hail & Pay with a taxi driver?
• Does Hail & Pay have the same features as a normal dispatched job?
• How do I use Hail & Pay?

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GoCatch Rewards and Membership

• Membership Plans & Pricing
• Concierge Services & Priority Customer Care
• GoCatch Rewards VIP Membership
• What is a GoCatch Rewards Membership?
• What are GoCoins?
• Redeeming GoCoins

See all 7 articles

Current Promotions

• GoCatch Shop 25% Off
• New User Introductory Offer
• GoCatch GCFLY10!

Fastest Route Guarantee

• What is the Fastest Route Guarantee?
• Does the Fastest Route Guarantee apply to all states in Australia?
• How do I claim my lower taxi meter fare?
• Fastest Route Guarantee Terms & Conditions
• Why is the GoCatch taxi meter fare different to the standard taxi meter?
• How does GoCatch calculate the fare?

GoCatch Payments & Charges

• Payment Safety & Pre-Authorisation
• How are taxi fares calculated?
• Payment Verification | Credit/Debit Card
• NSW CTP Levy

GoCatch Account

• How to deactivate or reactivate your GoCatch account

Advance Bookings

• Request a Quote Form
• Advance Booking Cancellation Fees
• Advance Booking Guarantee
• Advance Booking Terms & Conditions
• What are Advance Bookings?
• How far in advance can I make an Advance Booking?

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The Basics

• How to use the GoCatch Passenger app
• Sexual Harassment Policy
• GoCatch Passenger Etiquette

Frequently Asked Questions (FAQs)

• How do I use my voucher credit / code?
• How to book a trip
• I didn't get my receipt
• Can I book for another person?
• I paid my driver but he did not show up