Fastest Route Guarantee Terms & Conditions

Customers are eligible to claim the guarantee if:

• The route taken to your destination is not the most direct and fastest route as shown by Google Maps at the time of travel
• You have paid by card, PayPal, Google Pay or Apple Pay through the GoCatch App

Customers are not eligible to claim the guarantee if:

• You decide to take an alternative route
• You have paid the driver directly (cash or card)
• Your Advance Booking fare is under the minimum fare as per the Advance Booking T&C's

The final decision for a Fastest Route Guarantee claim is at the sole discretion of GoCatch.