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Ratings

How does the driver and passenger rating system work?

Rideshare has a two-way rating system in place to ensure we provide a consistently positive experience for both our drivers and passengers. At the end of each trip, after payment has been processed, both driver and passenger are prompted to rate one another. A “Thumbs Up” rating means a satisfactory experience, while “Thumbs Down” signifies an unsatisfactory experience.

 

If either party gives a “Thumbs Down” rating, they will be prompted to provide additional feedback regarding the rating. GoCatch will investigate all negative ratings from both drivers and passengers to maintain our high standard of service.

 

How do I ensure I consistently get “Thumbs Up” ratings?

To maintain a positive ratings history, consider purchasing the following for your vehicle:

 

  • Anti-bacterial wipes
  • Water bottles
  • Charger cables: 30 pin, Lightning, MicroUSB
  • AUX cable
  • Phone mount
  • Mints
  • Tissues
  • Seat covers
  • Rubber floor mats
  • Sick bags
  • Air freshener
  • Towels

 

What can I do if I feel a passenger has rated me unfairly?

There may be occasions when you feel like you did not deserve a negative rating from a passenger. Perhaps there was something out of your control, which led to a passenger rating you negatively. When following up on “Thumbs Down” ratings, please be assured that GoCatch take both sides of the story into consideration before taking any serious action.

 

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