Can I lose GoPoints?

 You can lose GoPoints for the following reasons:

  • Abandoning a GoCatch job
  • Misuse of the app
  • Negative Feedback

After accepting a job, if you abandon the job, you will lose GoPoints immediately.

The following reasons for abandoning a job are unacceptable:

  • You saw a better job
  • A passenger jumped in your taxi
  • You did not read the 'Instructions' properly
  • You did not read the Pickup and/or Destination properly
  • Breaches of the Driver Code of Conduct

If you do this often your status will be downgraded one level.

For example, if you are a Silver Driver and you abandon too many jobs, you will be downgraded to Bronze status.

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