You can lose GoPoints for the following reasons:
- Abandoning a GoCatch job
- Misuse of the app
- Negative Feedback
After accepting a job, if you abandon the job, you will lose GoPoints immediately.
The following reasons for abandoning a job are unacceptable:
- You saw a better job
- A passenger jumped in your taxi
- You did not read the 'Instructions' properly
- You did not read the Pickup and/or Destination properly
- Breaches of the Driver Code of Conduct
If you do this often your status will be downgraded one level.
For example, if you are a Silver Driver and you abandon too many jobs, you will be downgraded to Bronze status.