Non-member minimum fare for an Advance Booking is $20 for Economy, $25 for Taxi, $30 for Maxi and $40 for Premium. Member and VIP Member minimum fare for an Advance Booking are reduced compared to non-member fares.
Advance Bookings can only be made with in-app payment (Apple Pay, Google Pay, PayPal or credit/debit card). External cash, card or Cabcharge payments direct to driver are ineligible for Advance Bookings.
If the total fare at the end of a journey is below the minimum, the total fare will be rounded up to the minimum for that vehicle type that was booked.
Advance Bookings can be made from 30 minutes to 12 months in Advance.
Passengers will be charged the minimum fare for canceling an Advance Booking under the following circumstances:
- The passenger cancels the job less than 2 hours prior to pick-up
- The passenger posts and cancels after 10 minutes for pick-up within an hour
To change Advance Booking information such as pick up address, drop off address, date and/or time will require passengers to cancel and re-submit their booking request, subject to a cancellation fee if a driver has already accepted the booking.
Our Support Team has full discretion on whether to apply a cancellation fee or not. If you feel you were unfairly charged, provide a brief explanation of the issue to firstname.lastname@example.org and our Support Team can then get in touch with you to further investigate the problem and seek out a resolution.