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I am not hearing job alert sounds via the GoCatch Driver app. How do I fix this?

If you're having issues with hearing our job alert sounds, there may be a few things you'll need to check on your Android device prior to emailing us at support@gocatch.com.

1. Make sure all your volumes are set to the highest setting. 

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2. Open your 'Clock' application and in Settings/Options, make sure your Alarm Volume is set to the highest setting. 

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3. Open your GoCatch Driver app and in Menu > Help > Select Audio Output, tap on 'Notification Audio'.

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4. If you're still experiencing problems with hearing the job alert sound, please contact us via the app by going into Menu > Help > Contact Us > Select preferred email application > Subject Line: Volume Issues > Send. 

This will send our team data logs from your device so that we can further investigate the problem at hand. 

 

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